Shipping and Delivery
What are my delivery options?
ArtistWarehouseOnline offers 2 convenient methods of delivery:
- Courier – We deliver directly to your home or office from one of our warehouses, anywhere in South Africa. All delivery and tracking details are supplied to you at checkout.
- Post Office/Speed Services – We deliver to your nearest Post Office from one of our warehouses, anywhere in South Africa. All delivery and tracking details are supplied to you at checkout.
What will delivery cost me?
|Delivery Option||I live in a Main Centre||I live in a Regional Area or Remote Area|
|Standard Delivery (Free for orders > R450)||R55-R110||R188|
|Economy Delivery (Free for orders >R450)||R55-R110||R188|
Artist Warehouse Online offers Free Delivery on all orders greater than R450 to all Main Centres Only. For outlying areas which are not serviced regularly by the Courier Service, a nominal charge will be levied on the order.
When do I get it?
|Delivery Option||I live in a Main Centre||I live in a Regional Area or Remote Area||I live in a Remote Area|
|Standard Delivery||On average delivered within 2 working days||Delivery option not available||Delivery option not available|
|Economy Delivery||On average delivered within 3 working days||On average delivered within 3 working days||On average delivered within 4 working days|
|Post Office||On average delivered within 2 working days||On average delivered within 2 working days||On average delivered within 2 working days|
|Guaranteed Express||Delivered next day (11am – 7pm)||Delivery option not available||Delivery option not available|
Does ArtistWarehouseOnline ship internationally?
We do ship outside of SA borders. Contact us first for a shipping quote prior to checking out.
Will I need to sign for my package?
No, you need not sign, but please let us know by e-mailing firstname.lastname@example.org who will be signing on your behalf if not yourself.
What do I do if an item is missing from my package?
Contact us either by E-mail: ( email@example.com ) or by telephone: 011 6083180 within 24 hours of the delivery having taken place. Please have your Order Number ready.
How do I track my order online?
Once we’ve received your order from our suppliers, we’ll send you an e-mail with tracking details. If in doubt, contact us.
- The countdown in terms of the shipping period begins once your payment has been authorised. For credit cards, this means that once the bank gives us an authorisation code. For cash deposits and Internet transfers, this means once the funds reflect in our bank account.
- Working days are defined as Mondays to Fridays, excluding Public Holidays