Frequently Asked Questions
General
What are browser cookies and why do I need them?
You are viewing this page in an application called a web browser. Most likely it is Chrome, Safari, Internet Explorer or Firefox.
When you click from one page to another on this site, artistwarehouseonline.com needs to keep track of you. For example, if you add something to your cart and then click to another page, we must remember that the item is in your cart. Artistwarehouseonline.com tells your web browser to store a small bit of information to track your shopping progress, and this is called a “cookie”.
It is possible to disable all cookies from being stored on your computer or device. Some people do this out of privacy concerns because they don’t want the websites they are visiting to know that they also visited the day before. But this also means that the website they are visiting can’t remember that you logged in, or that you added something to your cart.
In simple terms, if you disable cookies in your browser, most of artistwarehouseonline.com will be broken for you.
It is important to note that we at ArtistWarehouseOnline can’t access any information about any other sites that you have visited, whether cookies are enabled or disabled. We can only store and retrieve what you have done on our site, and we only use this information to make using artistwarehouseonline.com as easy as possible. We don’t share any information about you with any other company.
To read about how to enable cookies, here is a simple guide: WikiHow – Enable Cookies
Products & Purchasing
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Do you have a Showroom or Physical Store?
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How do I buy on ArtistWarehouseOnline?
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Keeping in Touch
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Contact Us
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Pre-order
Getting Started
How do I register with ArtistWarehouseOnline?
To register as a shopper, create a profile. We’ll need your name, e-mail address, a password of 8 characters and at least 1 contact number.
To register as a business, you’ll need to enter your Business Name and your Business’ VAT Registration number as additional fields. This information will then be printed onto your Tax Invoice. The Contact Person name should be the person receiving and signing for the goods.
How do I buy something from ArtistWarehouseOnline?
1. Find the items you wish to buy
Keyword search boxes are located on nearly every page. You will also find links to browse lists and more detailed product-specific searches in the top and left navigation bar of each department. When you find an item that interests you, click the title or name of the item to see its details, including availability and dispatch estimate times.
2. Add to cart
Found the products you want to buy? Click on Add to cart. Your shopping cart contains all the products that you have selected to buy. Once you’ve added an item to your Shopping Cart, keep searching until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the shopping Cart Icon at the top right hand corner of your page.
OR
Add to Wish List
Your Wish List is a handy list of all the items you do not want to checkout with immediately. You can move items between your Checkout list and Wish List.
3. Check out
- To enter checkout, click on the ‘proceed to checkout’ button.
- Your product list will appear. Select the products you wish to buy and click on the check-out button on the bottom right of the page
- You will now be prompted to log in or register
- Select your delivery method and click on the continue button on the bottom right
- Select your delivery address or create a new delivery address
- Select your payment method, and click on the ‘buy now’ button on the bottom right of the page
- Click on ‘proceed’ if you are ready to complete the payment process
- A complete order summary will now display with all the details of your order. Please ensure that all information, including your delivery details are correct.
Please note : when purchasing for the first time on www.artistwarehouseonline.com we may ask you for proof of identification.
If there are third party sellers on the website, how do I buy products from Sellers other than ArtistWarehouseOnline on the www.artistwarehouseonline.com website?
Buying from a Seller is easy:
- Place any item from a Seller on www.artistwarehouseonline.com in your shopping cart. You can add items from different Sellers to your cart to benefit from free shipping!
- Proceed through checkout using any of Takealot’s available payment methods.
- All items offered from Sellers on the www.artistwarehouseonline.com website are stored in our warehouses, we will make the optimal shipping option available to you. So don’t be surprised when you get one delivery containing orders from multiple sellers!
- Customer Service and Returns will also be handled by www.artistwarehouseonline.com as per our policies – no need to worry about conflicting return rules!
What is a pre-order?
Pre-orders allow you to place advance orders for items that have not yet been released. When you place the pre-order, we then order the item in advance from our suppliers.
Note: release dates are subject to change without prior notice. We’ll keep you informed of any potential changes
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