Out of Stock Items/Back Orders
Although we try to keep every item in stock, occasionally some items are not immediately available for shipment and may need to be backordered. Also, certain slower moving items might be ordered back-to-back with your order.
Unlike some of our competitors, we allow you to keep backordered items as part of your order, if the value of the back orders is over R450, until they’re available to ship, without incurring any additional shipping charges. If the value of the back order is less than R450, we will not backorder the items unless instructed to do so.
However, in an effort to reduce shipping costs and the environmental impact of extra packaging, if your entire order totals R1000 or less and contains a backordered item, we will hold your order for up to five business days before shipping, in the event the backordered item becomes available and can be shipped with the rest of your order. We do this because more than 70% of backordered items normally become available within that time-frame, regardless of the expected availability date listed on our site. You can always request that the items in your order be shipped separately as they become available.